FAQS

where do you deliver?

Artesia, NM & surrounding areas. We do not charge a delivery fee for deliveries within the city limits of Artesia. Any deliveries outside of city limits will require a delivery fee of .75 a mile.

is a deposit required?

Yes. We require a 50% non-refundable deposit for all of our services to secure your event date. 50% is due at booking and the remaining 50% balance is due a week before your event date. Your complete balance must be paid a week before your event, no exceptions. Your deposit may transferred to another date (if available) if you need to reschedule. If you choose to cancel your service at any time, your deposit is still non-refundable, but it may be transferred to another available date for any service.

what forms of payment do you accept?

We invoice through Square, but we also accept cash and Venmo. New Mexico tax will be included when invoicing and if you choose to pay through Square Invoice a 3% credit card fee will be added.

what surfaces do you set up on?

We can set up on many level surfaces such as grass, turf, concrete, cement and indoor flooring. We do not set up on rocks, gravel, dirt areas or uneven surfaces.

how long are your bubble house rentals for?

Our rentals are a 3hr rental time. If you need more time we do charge $50/hr thereafter. If you need special accommodations please email us and confirm during booking. We cannot guarantee all accommodations, but we do try our very best. The best customer service is what we strive to accomplish.

is your bubble house clean?

OF COURSE! We vacuum and blow on site before we leave your event. Our aftercare consists of: clean with water and a commercial grade soap after each use! Cleanliness is a number one priority here at The Modern House Party! We do require a $100 refundable cleaning fee to be paid at the time of booking.

bubble house don'ts.

There is absolutely no smoking, food/candy, drinks, shoes, face paint, glitter, confetti, gender reveal dust/powder, pen/marker/crayon/paint/ect. allowed on or around our bubble house as this can cause the vinyl to pop, rip or stain. Any damage (beyond typical wear and tear) will result in forfeiture of the refundable cleaning fee and additional fees to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) stains our bubble house.

how much do you charge for event set ups/backdrops?

Our set up cost is calculated by the wants of the clients, design time, material cost, delivery, set up and take down. Set up's can range from $400-$1,500 (possibly more). We do require inspiration photos and a budget before committing to your event. All of the props we use for your event are rentals, unless discussed otherwise

do you dispose of the balloons after the event?

We can and will dispose of the unwanted balloons after your event is over while picking up our rentals for an additional fee. Our disposal fee is $25.

bad weather policy.

One of the greatest dangers when using inflatables is wind. A strong enough gust of wind can pull the anchoring stakes of an inflatable out of the ground and send it flying through the air even with people on it. Inflatables must be deflated when winds reach 15mph. NO EXCEPTIONS.

Heat is also a great danger when it comes to our Bubble House. We prefer our Bubble House be use indoors, but you choose to set up outdoors and the temperature reaches 90 degrees or higher then we will have to reschedule or cancel the Bubble House rental. NO EXCEPTIONS. Safety for our clients is a number one priority here at The Modern House Party.

If it is raining the day of your event and you decide to cancel, we will keep the non-refundable deposit you made and you will be able to reschedule for any future date, if the date is available. You have until 7:00am the morning of your rental to let us know if you are going to postpone.

cancellation policy. (all services)

If you decide to cancel your services with us after the full balance has been paid, no refund will be given, but you can reschedule for any service with the amount (pre tax) you paid, if the date is available. You have 48 hours to notify us of any and all cancellations, NO EXCEPTIONS. If a 48 hour notice is not given, no refund will be given nor can your payments be transferred to another date and you will have to pay full service price next time you decide to book with us. We understand things happen, but 48 hours is two days and by that time we have already purchased all the supplies needed for your event and the only thing left to be done on our end is set up at your event.

If we/you need to reschedule your Bubble House rental due to bad weather the payments you made may be transferred to another day without having to put another deposit down, if the day is available in our calendar. If you choose not to reschedule and choose to just cancel, your deposit will not be refunded (as the deposit is NON-REFUNDABLE), but you can receive any and all other payments made towards your booking, but will you will have to make a deposit next time you book with us.